TERMS & CONDITIONS

TERMS AND CONDITIONS

T&Cs.
Wimpy’s themed kids’ parties cost
R74.90 per child, including VAT.
Party cost includes a choice of meal and a side, a soda and a Razzle-Dazzle Snowfreeze™ cone for each child.
The choice of Kids’ Meals includes a Cheese Burger and a side, Chicken Sticks and a side, or a Toasted Cheese and a side.
The choice of soda includes any soda that Wimpy has on offer, but excludes milkshakes.
An additional R5 will be charged if a milkshake is ordered instead of a soda.
Party cost also includes themed decorations.
Decorations include one plain table cloth and a themed paper plate, cup, serviette, balloon and candy toy per child.
Any extras over and above this will be charged for.
Fun Buddies, face painting and balloon sculpting are included in the price if the Wimpy restaurant of your choice provides this service.
Parties to be booked 2 weeks in advance.
A 50% non-refundable deposit is required for a booking to be confirmed by a selected restaurant.
Themed parties are only available at select Wimpy restaurants around the country.

T&Cs apply.
Available at selected restaurants for sit-down and takeaway.
Available from 6 November 2019 - 13 January 2020.
While stocks last.
Visuals for descriptive purposes only.
Full nutritional information available here.
T&Cs apply.
Available at selected restaurants for sit-down and takeaway.
Available from 6 November 2019 - 13 January 2020.
While stocks last.
Visuals for descriptive purposes only.
Full nutritional information available here.
T&Cs apply.
Available at selected restaurants for sit-down and takeaway.
Offer includes 2 Mint Choc Shake Ups or any 2 classic shakes for only R49.90.
Mint Choc Shake Up flavour available from 6 November 2019 - 13 January 2020.
Offer excludes Gourmet shakes.
Takeaway shakes do not include toppings.
While stocks last.
Visuals for descriptive purposes only.
Full nutritional information available here.
Ts&Cs apply.
50g Patty and 50g Bun.
Available for a limited time for takeaway only.
Full nutritional information available here.
T&C's apply.
Giveaway only valid with the purchase of a Wimpy Kids' Combo.
No substitutes on products offered.
While stocks last.
Toys not suitable for children under the age of 3 years old.
The visuals are for descriptive purposes only and toys may vary.

“Wimpy Rewards” is operated by Wimpy, wholly owned subsidiary of Famous Brands Limited. The Terms and Conditions set out the contractual relationship between Wimpy Rewards and each individual member of the programme.


These Terms and Conditions apply to your participation in the Wimpy Rewards programme ("Wimpy Rewards") which is operated by Wimpy in South Africa. Wimpy reserves the right to change, modify and/or eliminate Wimpy Rewards and/or all or any portion of these Terms and Conditions or any policy, FAQ, or guideline pertaining to Wimpy Rewards at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions to www.wimpy.co.za, and you waive any right you may have to receive specific notice of such changes or modifications. Your participation in Wimpy Rewards confirms your acceptance of these Terms and Conditions and any such changes or modifications; therefore, you should review these Terms and Conditions and applicable policies and FAQs frequently to understand the Terms and Conditions that apply to Wimpy Rewards.


About Wimpy Rewards Programme

Wimpy Rewards lets you earn loyalty points (“Points”) by making qualifying purchases at Wimpy restaurants across South Africa, and through other non-transactional activities. Fully enrolled Wimpy Rewards programme members (“Members”) may redeem their accumulated points on a selection of Wimpy menu items.

There is no cost to join Wimpy Rewards. However, you must fully enrol in order to earn Points. You are not a Member until you are fully enrolled, meaning that you must download the Wimpy App, complete your registration and verify your cell phone number.

In most cases, you may use any form of payment (e.g. cash, credit, debit) accepted by a given Wimpy restaurant to make qualifying purchases that earn Points.



Part A – Definitions

In these Terms and Conditions unless the context requires otherwise:

“App transactions” means any transaction triggered by the customer through the Wimpy App. This could be earning or burning Points, in-app payment or redemption of a Voucher or gift card.

“Applicable Laws” means in relation to any relevant jurisdiction, any law, regulation, regulatory requirement, judgment, order, direction or any other act of any government entity of such jurisdiction.

“Burn / Redeem” means a consumer transaction done to spend Points.

“Download” means a Wimpy App download.

“Earn” means a consumer transaction done to receive/be awarded with Points.

“Earn Extra” means earning Points for non-transactional activities.

"Fraud" means any conduct which is fraudulent, dishonest and deceitful. Such conduct includes, but is not limited to any of the following:

  1. knowingly supplying incorrect information to accrue Points
  2. using or attempting to use stolen or counterfeit identity
  3. using or attempting to use stolen or counterfeit Vouchers
  4. attempting to accrue Points dishonestly
  5. selling, bartering and/or purchasing Points or Rewards including attempting to sell or transfer Points or Rewards by means of internet based sales or auctions unless otherwise permitted under these Terms and Conditions; or
  6. attempting to use Points or obtain Rewards dishonestly
  7. knowingly benefiting from the fraud or misconduct of another Member or individual

“Gift card” means a pre-loaded payment card for use by either the member or it can be sent to someone else as a gift.

"Member" means the person who is a member of the Programme and whose name is registered against the Membership Number.

"Member Registration Data" means data personal to a Member’s information captured when registering for the programme.

"Membership" means membership of the Wimpy Rewards programme.

"Membership Number" means the membership number allocated to a Member in accordance with these Terms and Conditions.

"Misconduct" includes:

  1. failure to comply with these Terms and Conditions
  2. attempting to obtain Points or Rewards by Fraud
  3. misconduct whilst using any Wimpy facilities
  4. misconduct in dealing with our staff
  5. selling, bartering and/or purchasing Points or Rewards including attempting to sell or transfer Points or Rewards by means of internet based sales or auctions unless otherwise permitted under these Terms and Conditions; or
  6. attempting to use Points or obtain Rewards dishonestly
  7. knowingly benefiting from the Fraud or Misconduct of another Member or individual

 “Payment” means payment either by Points, debit card, credit card or charge card, in-App payment or Gift cards. We do not accept payments by cheque. Normal banking costs are applicable to in-App payments.

"Points or Point(s)" means the virtual currency earned by a Member under the Programme and credited to a Member's account for spend.

 “Programme” means the programme operated by us pursuant to which members earn Points and spend them on Rewards.

“QR code” means a visual representation of a unique code on a till slip which holds information on the restaurant, table, waiter and order.

“Rewards” means products available in the Rewards Shop for which for Members can redeem their points.

“Rewards Shop” means a selection of menu items available for Points redemption.

“Transactional Data” means transaction data personal to a Member.

“Virtual or Digital Card” means, a digital card available on the Wimpy mobile App.

“Voucher” means an e-voucher within the Wimpy App with specific T&C and an expiry date applicable to that Voucher. It could be a value Voucher, a discount Voucher or a product Voucher. 

 “Wimpy App” refers to the mobile application available for apple and android, downloadable off the iStore or Google Play.

"Website" means the pages applicable to the Programme available at www.wimpy.co.za or such other domain name as made available from time to time.



Part B – Membership of the Programme

Membership Eligibility

B.1.1 Only individuals who are 16 years of age or over may apply for Membership. Individuals must reside in South Africa.

B.1.2 Membership is offered at our discretion and we may refuse Membership to any applicant without assigning any reason.


Membership Application

B.2.1 To apply for Membership an individual must apply by registering on the Wimpy App. All applications are completed via a digital form with no physical application form required to be completed. Applications may be made at any time on any day of the week on the Wimpy App.

Membership applications must state the applicant's full name, nick name, gender, and email address and telephone/mobile number for correspondence

We will verify membership applications via an OTP to finalise the registration process.

B.2.2 Multiple Membership is not permitted and each Member must maintain only one account. In the case of duplication of Membership, all Memberships (other than the first Membership approved by us) will be cancelled. Any duplicate Points will be cancelled. Members may add their kids to their Membership profile, but Wimpy will never communicate directly to them; we will only communicate directly to the primary Member.

B.2.3 You represent that all Registration Information you provide during enrolment and throughout your interactions with Wimpy is true and accurate. You agree to update your Registration Information, as necessary to maintain its truth and accuracy. You are responsible for all activities related to your Wimpy account and for maintaining the confidentiality of your username and password.

Additionally, to complete the enrolment process, you must acknowledge receipt of these Terms and Conditions and our privacy notices.

Please note: Although you can access Wimpy Rewards on the Wimpy website, certain features of the Wimpy Rewards program are only available on the Wimpy App. If you have internet access, we encourage you to enrol via the Wimpy App in order to access all features of Wimpy Rewards.


Membership Account

B.3.1 Applicants will be admitted to Membership on the date they activate their account via the Wimpy App to collect Wimpy Points. By activating their account Members agree to be bound by the Terms and Conditions (as amended from time to time) and the information on the Website.

B.3.2 members may make changes to their details in their Membership profile via the Wimpy App.

B.3.3 Correspondence will be sent to the Member's last preferred e-mailing address and/or the cell phone number provided on application.

B.3.4 We will not be responsible for late, lost or misdirected emails

B.3.6 It is your responsibility to keep any information that might identify you and allow access to your Membership secure. Unfortunately, you cannot hold Wimpy responsible if a person is able to spend Points in your account as a result of you not taking appropriate care of your Membership details. If you lose or accidentally reveal your Membership Number or password details, you should change the password under profile settings on the Wimpy App.

B.3.7 We reserve the right to audit a Member's account and records without notice to the Member to check for compliance with these Terms and Conditions and any other applicable rules, regulations or Terms and Conditions.


Termination of Membership

B.4.1 Membership will terminate automatically:

B.4.1.2 upon the death of a Member. Points accumulated but unused at the time of death shall be cancelled together with Membership of the Programme; or

B.4.1.3 if we reasonably believe that you have committed an act of Fraud or Misconduct against us.

B.4.2 Members may terminate their Membership by contacting us stating that they no longer wish to be a Member. Any such termination will result in a loss of all Points and does not relieve the Member of any continuing obligations under these Terms and Conditions.

B.4.3 In the case of Fraud and/or Misconduct, we may cancel all accrued and accruing Points of the Member and any Rewards.


Termination of the Programme

B.5.1 We may terminate a Member's right to earn or redeem Points or terminate the Programme.

B.5.2 We will give reasonable notice of such termination of the Programme or a Member's right to earn or redeem Points issued by Wimpy.

B.5.3 In the event of programme termination, Wimpy points will remain valid to be spent for 90 days.


Changes to the Programme

B.6.1. Wimpy reserves the right to alter or change operational conditions of the Wimpy Rewards programme. Wimpy can change the Programme, the Points and the Rewards we provide. Wimpy will give you reasonable notice but this could depend on the nature of the change and the Members’ notification setting on their Wimpy App Profile.

B.6.2 Examples of this action include (but not limited to) modifying or withdrawing the right to earn Points or amending the number of Points required to purchase a particular Reward.

B.6.3 Members shall be deemed to have agreed to any modifications, withdrawal, amendment or additions to the Programme if, after we have notified you of the changes, you continue to participate in the Programme.

B.6.4 Wimpy may, at any time, amend the time limit on how long you have to spend any Points. We will give you reasonable notice.


B.6.5 Wimpy have the right to change these Terms and Conditions. We will always give you reasonable notice. Please refer to the Wimpy website for the latest copy of these Terms and Conditions.

Members who do not wish to accept changes to the Programme may terminate their Membership in the manner described in Section B.4.2.



Part C – Earning Points

Earning Points – General

C.1.1 Earn 10 Points for every visit to Wimpy. A visit means that a transaction has to be made, but has no minimum value.

C.1.2 Earn 10 Points for every R50 spent at Wimpy. (The R50 increments include VAT but exclude tips)

C.1.3 Points can be awarded on sit down, take-away and drive through orders.

C.1.4 Points cannot be awarded on own nor third party delivery orders.

C.1.5 Members cannot split the earning of Points on the bill. The bill will need to be split into two before Points are allocated.

C.1.6 Wimpy will record Points in the Member's personal account. Points cannot be redeemed until we have recorded it in the Member's personal account.

C.1.7 Members can start earning points immediately once registered.

C.1.9 Furthermore, it is not possible to earn Wimpy points retrospectively for transactions in the past

C.1.11 Members can participate in “Earn Extra” which are additional ways to earn Points or Rewards for completing non-transactional activities such as:

  • Sign up and download the Wimpy App
  • Complete full registration
  • Take part in an online research poll
  • Refer a friend

These non-transactional Point earning activities are subject to change and may not be available at all times. Opportunities to earn extra Wimpy points will be given at Wimpy rewards programme’s sole discretion. Some of the “Earn Extra” activities will be once off campaigns and some may be repeated.

C.1.12 Members earn points on the total amount spent including VAT and will be allocated points in whole numbers.

C.1.13 Members can make an Earn or Redeem transaction once every three hours (Staff can make and earn or redeem transaction once per day).


Points balance

C.2.1 When you spend Points on a Reward we provide, we will adjust your account balance in line with this. Members can continue to earn Points; there will be no maximum threshold to earning Points.

C.2.2 Members will not be able to transfer points from one Member account to another.


Points expiry

C.3.1 If a Member has not earned or redeemed Points for 13 consecutive months, all Points that have accrued to that date will expire.

C.3.2 Wimpy will send members three messages over 30 days to advise the Member that the expiry of Points is approaching. This frequency and timeline may change over time at Wimpy’s discretion and depends on the Members’ notification settings on their Wimpy App Profile.



Part D – Redeeming Points

Upon earning your Wimpy points, you will be able to redeem your accumulated Points on the Wimpy App at any time on selected Wimpy Rewards (which you can browse in the Rewards Shop on the Wimpy App).

D.1.1 Points cannot be exchanged for cash and have no cash value. Points are not your property. Points are issued without separate payment or other consideration by you, and exist at the sole discretion of Wimpy as part of a rewards programme.

D.1.2 Points cannot be purchased, redeemed for cash or any other monetary value or currency, or used to pay any credit card or other credit device. Points may not be assigned, transferred or pledged to any third party, except as stated herein. Points may not be transferred by operation of law, such as by inheritance, in bankruptcy, or in connection with a divorce.

D.1.3 To redeem Points towards your next purchase:

D.1.4 Menu items have been grouped in categories based on their Points value allocation. The Rewards Shop is made up of Wimpy’s most popular menu items. Menu items and their Points value in the Rewards shop may change at Wimpy’s sole discretion.

D.1.5 Kids meals can only be redeemed by Members who have loaded their children onto their profiles and therefore signed up to Wimpy Kids communications.



Part E – Vouchers and Gift Cards in Wimpy App

Vouchers

E.1.1 Vouchers may be a value Voucher, a discount Voucher or a product Voucher.

E.1.2. No change may be given on a Voucher; the Voucher is a once off discount.

E.1.3 Vouchers will have different terms and conditions per Voucher type and different expiry timelines per Voucher type.


Gift Cards

E.2.1 Gift Cards expire after 3 years.

E.2.2 No change may be given on a Gift Card, but Gift Cards may be used in intervals and a new balance will reflect after each use.

E.2.3 No Points are awarded on the purchase of a Gift Card. Points will be awarded on the redemption or partial redemption of a Gift Card and allocated to the Member account who redeems that Gift Card.



Part F – Technical Issues / System Errors

F.1.1. In the event of a technical, system(s) or network failure, as well as, system upgrades, Wimpy points allocations and/or discounts, will not be processed and/or issued retrospectively.

Please contact us for assistance. Wimpy Customer Care:

  • info@wimpy.co.za or call us on 0860 WIMPY.
  • You can also complete a “contact us” form on the Wimpy App


Part G – Member Data

H.1.1 Your Registration Information. By becoming a Member of Wimpy Rewards, you choose to provide us with your Registration Information, and you agree to update it from time to time so that it remains accurate.


H.1.2 Your Account Activity. When you participate in Wimpy Rewards on the Wimpy App, you authorise us to collect information about your “Account Activity,” which may include the items or services that you purchased, any offers that you redeemed, or any other information related to your transaction.


H.1.3 Authorisation for Wimpy to Use and Share Your Information. You authorise us to use and share your Registration Information and Account Activity in accordance with the Wimpy Consumer Privacy Policy, as amended from time to time, in our sole discretion.

Terms and conditions apply.
The terms and conditions of any promotional offer are set out in the promotional material for such offer, which may vary from our standard terms and conditions.
This offer is available while stocks last.
This offer is available nationwide.
No substitutes on products offered.
All extras will change the cost of the meal as well as published nutritional values.
This offer is available as a sit-down and takeaway.
Price Inclusive of VAT.
The visuals are for descriptive purposes only and meals served could vary.
Background images serve as food styling props only and are not included in meal.
All sodas served are post-mix from soda fountain.
Meals shown are not in proportion to one another.
Wimpy promotes responsible eating.
Wimpy took reasonable steps to ensure that the nutritional information is correct at the time of going to print, and is based on standard portions, which may vary.
All masses refer to the approximate mass uncooked.
FNB On The Go is a new benefit being launched in October 2018, which gives qualifying FNB customers a complimentary breakfast or burger meal at participating Wimpy restaurants located at Engen 1Stops across South Africa. The benefit is for qualifying FNB Gold, Premier, Private Clients, Private Wealth or RMB Private Bank Account holders. Qualifying FNB customers who are multi-segmented (for example qualified on both FNB Gold and FNB Premier) will receive the FNB On The Go benefit on their highest qualifying segment.

The benefit can only be redeemed at participating Engen 1Stop Wimpy restaurants for breakfast and burger meals as specified on the Wimpy menu and does not include beverages, “make it your own” or additional menu items. FNB On The Go benefits cannot be exchanged for cash. The benefit is only applicable to sit-down meals, and cannot be redeemed on any takeaway meals.

To qualify for the FNB On The Go benefit you must be on eBucks Reward Level 2 or above. If you drop below Reward Level 2 at any time after you have been rewarded with the FNB On The Go benefit, you will not be able to access the FNB On The Go benefit until you are back on Reward Level 2 or above. Your qualification for access to the FNB On The Go benefit will be determined monthly in accordance with your eBucks Reward level while the benefit remains valid.

Qualifying FNB customers will receive one FNB On The Go benefit every 3 (three) months via the FNB/RMB Banking App. The benefit is only valid for the quarter in which it has been allocated to you, and will expire at the end of the 3 (three) month period. Any unused FNB On The Go benefit will expire, and will not be carried over to the next quarter.

FNB On the Go will only be available on the FNB/ RMB Banking App. You will need to log into the FNB/RMB Banking App to obtain the unique code which may be redeemed at a participating Wimpy for your complimentary meal. A new, randomly generated code is generated upon each request and can therefore not be saved and redeemed at a later stage.

For Customer Care please contact the eBucks Contact Centre
Call: 087 320 3200
E-mail: info@eBucks.com
Website: www.ebucks.com

Alternatively, please contact the WIMPY Contact Centre
Call: 08600 94679 / WIMPY
E-mail: info@wimpy.co.za
Website: www.wimpy.co.za
Thank you for choosing WIMPY for your gift card purchase.

You can opt for a physical gift card, which we will courier to you or a digital gift card, where we would SMS your unique voucher code to you. You may redeem either form in full or in partial increments at any of our Wimpy restaurants. Gift Cards cannot be exchanged for cash and no change may be given. Gift Card will expire after 3 years.

- Gift Cards start from R50 and go up to R5,000 per voucher
- Gift Cards are available for purchase from Famous Brands
- Please e-mail us with your requirements – quantity & amount
- To order a physical gift card send your email to paula.acton@famousbrands.co.za with your daytime delivery address
- To order a digital gift card send your email to luise.peters@famousbrands.co.za with your cell phone number
- We will send you an invoice as per your request (our banking details will be on the invoice). After payment of the invoice, we need to wait 7 days for the payment to clear – then we will load and send the gift cards. (Please remember to e-mail us the proof of payment)
- For companies: Please attach your FICA documents with your company details and VAT number to your initial e-mail

Terms and conditions apply.
While stocks last.
Card must be presented at time of ordering and payment to receive this offer.
Limited to one entry on card per person per visit. Kids' parties are excluded.
Offer not valid in conjunction with any other promotion.
This card cannot be exchanged for cash.
Valid at selected restaurant(s) only.
Terms and conditions apply.
While stocks last.
Card must be presented at time of ordering and payment to receive this offer.
Limited to one entry on card per person per visit.
Offer not valid in conjunction with any other promotion.
This card cannot be exchanged for cash.
Any substitutions or extra menu products will change the cost of your meal.
Valid at selected restaurant(s).
Refer to card for more details.
Refer to valid dates specified on card.
Terms and conditions apply.
While stocks last.
Card must be presented at time of ordering and payment to receive this offer.
Limited to one entry on card per person per visit.
Offer not valid in conjunction with any other promotion.
This card cannot be exchanged for cash.
Valid at selected restaurant(s).
Valid for 3 months from date of issue.
Any substitutions or extra menu products will change the cost of your meals.
Terms and conditions apply.
While stocks last.
All prices inclusive of VAT.
No substitutes on products offered.
The manager reserves the right to terminate this promotion without prior notice.
Offer not valid in conjunction with any other promotion.
All extras will be charged for.
Background images serve as food styling props only and are not included in the meal.
The visuals are for descriptive purposes only and meals served could vary.
Any substitutions or extra menu products will change the cost of your meal.
Valid at selected restaurant(s).
Refer to card for more details.
Refer to valid dates specified on card.
Terms and conditions apply.
While stocks last.
All prices inclusive of VAT.
No substitutes on products offered.
The manager reserves the right to terminate this promotion without prior notice.
Offer not valid in conjunction with any other promotion.
All extras will be charged for.
Background images serve as food styling props only and are not included in the meal.
The visuals are for descriptive purposes only and meals served could vary.
Any substitutions or extra menu products will change the cost of the meal.
Valid at selected restaurant(s).
Refer to card for more details.
Refer to valid dates specified on card.
Terms and conditions apply.
While stocks last.
Card must be presented at time of ordering and payment to receive this offer.
Limited to one entry on card per person per visit.
Offer not valid in conjunction with any other promotion.
This card cannot be exchanged for cash.
Valid at selected restaurant(s).
Refer to card for more details.
Refer to valid dates specified on card.
Valid for 3 months from date of issue.
Any substitutions or extra menu products will change the cost of the meal.
Terms and conditions apply.
While stocks last.
All prices inclusive of VAT.
No substitutes on products offered.
The manager reserves the right to terminate this promotion without prior notice.
Offer not valid in conjunction with any other promotion.
All extras will be charged for.
Background images serve as food styling props only - not included in meal.
The visuals are for descriptive purposes only and meals served could vary.
Any substitutions or extra menu products will change the cost of the meal.
Valid at selected restaurant(s).
Refer to card for more details.
Refer to valid dates specified on card.
Full nutritional information booklet available on request. While stocks last.
Wimpy is committed to improving the health of South Africans by promoting the need for healthy nutrition. We have compiled some important guidelines for Wimpy patrons to assist you in making wise food choices whether you are eating out or at home. We are now offering you the choice to make informed decisions by giving you nutritional information on all of the items on our menu. Warning: some products may contain traces of nuts. Wimpy took reasonable steps to ensure that the nutritional information is correct at the time of going to print, and uploading on our website, and is based on standard portions, which may vary.
The nutritional information is subject to change.
•“No Limit” Bottomless Soda: this offer is applicable for sit-down only and is to be consumed in the restaurant. No sharing allowed.
Wimpy promotes responsible consumption. No substitutes on products offered. Terms and conditions apply.
The terms and conditions of any promotional offer are set out in the promotional material for such offer, which may vary from our standard terms and conditions.
All combo deals are served with a regular soda fountain soda and are available for sit-down only. No substitutions on combo offerings.
Wimpy® and Snowfreeze® are registered trademarks. All masses refer to the approximate mass uncooked.
Meals shown are not in proportion to one another. This menu is the property of the Wimpy Marketing Trust Fund (Pty) Ltd.
All prices inclusive of VAT. All extras will be charged for. Background images serve as food styling props only and are not included in meal.
The visuals are for descriptive purposes only and meals served could vary. Cheques accepted by prior arrangement only.
Any substitutions or extra menu products will change the cost of the meal as well as published nutritional values.
Your application for and / or use of the Wimpy gift card shall be subject to the following terms and conditions.
Definitions • "card" means The Wimpy Gift card.
• "cardholder" means the person who uses the card.
• "you" or "your" means the cardholder.
• "we" or "us" means Wimpy, Drawcard and Bidvest.
• “Drawcard” means Drawcard (Proprietary) Limited (Registration No. 2003/019899/07).
• “Bidvest” means Bidvest Bank Limited (Registration No.2000/006478/06).
• “Wimpy” means Wimpy Marketing Fund Proprietary Limited (Registration No. 1972/012447/07).
• “Visa Rules” means those rules, regulations, by-laws as published from time to time by Visa International
Services Association, and all of its subsidiaries, affiliates, successors or assigns, as amended, modified or substituted from time to time.
1. Your card
1.1. You agree that these terms and conditions apply to you and, any subsequent cardholder, by gift or otherwise.
1.2. The card may not be refunded or exchanged for cash or credit.
1.3. We may verify your identity and may decline to issue a card if you cannot give us satisfactory proof of your identity. (i.e. ID document)
1.4. The cardholder must sign in ink in the space provided at the back of the card as soon as he or she receives it
- only the person whose signature is on the card is authorised to use it.
1.5. Bidvest remains the owner of the card.
1.6. Purchase authorisation will be declined if terms and conditions are breached.
1.7. At expiry of the card, you forfeit all unused funds.
1.8. The card is not re-loadable.
2. Using your Gift card
2.1. The card has an expiry date which is printed on the front of the card and it will be valid until the last day of the
month as printed on the front of the card.
2.2. The card may only be used in South Africa.
2.3. The card may be used to pay for goods and services at suppliers/merchants who display the Visa Electron logo. When paying, you must sign a transaction slip and keep it for your records. No remote transactions are allowed, such as ordering via mail, telephone or Internet.
2.4. The total Rand amount of purchases will be deducted from the value of the card.
2.5. All transactions in excess of the card balance will be declined.
2.6. We, Drawcard and Bidvest will not be liable if a supplier/merchant refuses to accept your card.
2.7. We, Bidvest, DrawCard, Visa, and their affiliates, employees, and agents are not responsible for the services or merchandise purchased with the card or for the return or exchange thereof.
2.8. Exchange or return of merchandise purchased in whole or in part with the card will be governed by the procedures and policies of the merchant and applicable law. At the time of any exchange or return, you should present both the merchandise receipt and the card.
2.9. You acknowledge that your use of the card may be suspended or terminated from time to time for any reason whatsoever and that we, Drawcard and Bidvest shall have no liability whatsoever in consequence of any such suspension or termination.
3. Unauthorised use of your card
3.1. You are responsible for the safekeeping and proper use of your card, neither will Drawcard, Bidvest or us be liable if it is damaged, lost, stolen or copied.
3.2. You must notify us immediately if your card is lost or stolen. We will stop the card as soon as reasonably possible after being advised, but you will be responsible for all cash withdrawals and payments made with the card before such notification.
3.3. Unauthorised transactions may be disputed by you which will be investigated after the receipt of an affidavit from you that you did not authorise the transaction.
4. Malfunction of electronic facilities
4.1. We are not responsible for any loss arising from any failure, malfunction or delay in any electronic device, resulting from circumstances beyond our reasonable control.
4.2. Unless a reversal or charge-back is allowed by and authorised pursuant to the Visa Rules –
4.2.1. We are unable to reverse or charge-back any payment;
{D38/LC0029.DOC/AGR5/MS}
4.2.2. Any dispute with a merchant/supplier regarding a reversal or charge-back should be resolved by you with that merchant/supplier; and
4.2.3. All payments made to a merchant/supplier for any transaction are final and irreversible.
5. Interest and other charges
5.1. No interest will accrue on positive balances on your card.
6. Applicability of Visa Rules
6.1. To the extent relevant, the Visa Rules apply to this contractual relationship, and shall be deemed to be incorporated herein by reference.
7. Termination of agreement
7.1. You may, at any time, terminate this agreement by destroying the card by cutting through the magnetic stripe and account number. You will be responsible for any transactions if the card is not destroyed correctly and is used.
7.2. We may choose at any time to revoke your card to protect our interests.
7.3. Even if this agreement ends, we will be entitled to rely on the rights acquired under this agreement before termination.
8. General
8.1. You may not vary these rules.
8.2. South African law governs these rules.
8.3. Card statements will not be forwarded to you but balances can be requested by calling the DrawCard
Customer Support Centre on 086 111 1234.
9. Third Party Service Providers
You acknowledge and agree that:
9.1. Wimpy may not, for whatever reason, perform the card related functions or services required pursuant to the
Visa Rules, including without limitation, transaction authorisation and settlement services, which only members of Visa or their appointed agents may perform.
9.2. Wimpy shall be entitled without restriction to nominate any third party supplier/s (including, without limitation
Drawcard and Bidvest) to render those functions or services (in whole or in part) required on its behalf.
10. Unlawful Use
10.1 The card may not be used for any unlawful purpose, including the purchase of goods or services, prohibited by local law applicable in the Cardholder’s jurisdiction.